Refund Policy

Credits are digital goods delivered immediately to your account after payment. By completing checkout, you request instant delivery of those credits.

Duplicate charge or payment error verified on our side or with the payment provider.

Credits were not added to your account after successful payment and we cannot fix delivery within a reasonable time.

Required refunds under applicable consumer protection law.

Credits already used or partially used (including scenes, images, or videos generated with those credits).

Change of mind after delivery, except where law requires otherwise.

Issues caused by account sharing, violation of our Terms, or incompatible devices or browsers outside our supported web experience.

Email airpggame@outlook.com within 14 days of purchase with your account email, order or transaction ID, and a brief description of the issue. We typically respond within 3–5 business days.

Approved refunds are processed back to the original payment method when possible; timing depends on your bank or PayPal.

Please contact us before opening a payment dispute so we can resolve the issue. Unjustified chargebacks may result in account suspension.